Q
A
We accept inquiries regarding discrepancies in time and date. Depending on the situation, we might be able to assist you on the same day, or we may need to keep the item for further examination.
When visiting the store, please bring it after exposing it to direct sunlight for about 4 to 5 days beforehand. If your item is still under warranty, please bring the warranty certificate.
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Q
Is an Overhaul of the Watch Necessary?→Q
Please tell me what is necessary when requesting an overhaul, as well as the costs and time estimates.→Q
Can the rechargeable battery (secondary battery) of a solar watch be replaced? Please tell me the cost and duration.→Q
Can I request only the cleaning or polishing of the exterior?→Q
Can the glass (crystal) of a watch be repaired if it is broken, or the coating be repaired if it has peeled off?→Q
The Time Has Drifted Due to Magnetic Influence. Can You Assist Me?→Q
Can I purchase a band (genuine or third-party) individually?→Q
What is a Watch Overhaul?→Q
What Services Are Available on the Same Day?→Q
Can I Exchange the Band?→Q
Can the band size be adjusted?→Q
Can I Request Repairs Online?→Q
Can I send a watch to the store for repair requests?→Q
What is In-store Inspection Service?→Q
Do you accept products purchased from other stores?→Q
Do I need to make an appointment for repairs or size adjustments?→Q
Can I Replace the Battery?→Q
What products are eligible for repair?→Cookie Notice
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