Q
A
The services available on the same day are as follows:
Battery replacement (excluding Campanola/The Citizen/200m water resistant)
Band size adjustment
For other issues, our dedicated watch repair staff will inspect and diagnose, providing you with an estimate for repair costs and the length of time your watch will be held.
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Q
Can I send my watch from abroad for repair?→Q
Please tell me what is necessary when requesting an overhaul, as well as the costs and time estimates.→Q
Can the rechargeable battery (secondary battery) of a solar watch be replaced? Please tell me the cost and duration.→Q
Can I request only the cleaning or polishing of the exterior?→Q
Can the glass (crystal) of a watch be repaired if it is broken, or the coating be repaired if it has peeled off?→Q
Please tell me how to care for my watch to make it last longer.→Q
Can I purchase a band (genuine or third-party) individually?→Q
Is Watch Maintenance Necessary?→Q
Can I Exchange the Band?→Q
Can I Request Repairs Online?→Q
Can I send a watch to the store for repair requests?→Q
Is an Overhaul of the Watch Necessary?→Q
Do you accept products purchased from other stores?→Q
Do I need to make an appointment for repairs or size adjustments?→Q
Can I Replace the Battery?→Q
Can I change the band material, such as from a urethane (rubber) band to a metal bracelet?→Q
The time on my radio clock and solar clock is incorrect. Can I get assistance at the store?→Q
What is a Watch Overhaul?→Q
Can the band size be adjusted?→Q
What is In-store Inspection Service?→Q
What products are eligible for repair?→