If it is a Citizen watch product, we accept it regardless of which store you purchased it from. Please bring the warranty certificate that came from the store where you purchased it. If it is within the warranty period, we will provide repairs free of charge. Please note that repairs will be charged in the following cases.
- If you do not have a warranty certificate
- If it is outside the warranty period
- If the store name and purchase date are not filled in
* If there is no warranty certificate for online purchases, please also bring proof of purchase such as a receipt or delivery note.
We cannot accept after-sales service that is not covered by the manufacturer’s warranty, which is set by the store independently, so please consult the store where you purchased it. Scratches and dirt on the exterior are not covered by the warranty.