Q
A
If the store has the band in stock, an exchange is possible. If there is no stock available at the store, it will be ordered, and it may take about 10 days. Please inquire at the store regarding the cost of the band exchange.
Please note that we do not accept the installation of bands from other companies. Thank you for your understanding.
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Q
Can I send my watch from abroad for repair?→Q
Please tell me how to care for my watch to make it last longer.→Q
Is Watch Maintenance Necessary?→Q
Is an Overhaul of the Watch Necessary?→Q
Can I change the band material, such as from a urethane (rubber) band to a metal bracelet?→Q
The time on my radio clock and solar clock is incorrect. Can I get assistance at the store?→Q
Please tell me what is necessary when requesting an overhaul, as well as the costs and time estimates.→Q
Can the rechargeable battery (secondary battery) of a solar watch be replaced? Please tell me the cost and duration.→Q
Can I request only the cleaning or polishing of the exterior?→Q
Can the glass (crystal) of a watch be repaired if it is broken, or the coating be repaired if it has peeled off?→Q
The Time Has Drifted Due to Magnetic Influence. Can You Assist Me?→Q
Can I purchase a band (genuine or third-party) individually?→Q
What is a Watch Overhaul?→Q
What Services Are Available on the Same Day?→Q
Can the band size be adjusted?→Q
Can I Request Repairs Online?→Q
Can I send a watch to the store for repair requests?→Q
What is In-store Inspection Service?→Q
Do you accept products purchased from other stores?→Q
Do I need to make an appointment for repairs or size adjustments?→Q
Can I Replace the Battery?→Q
What products are eligible for repair?→Cookie Notice
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