Q
A
The glass (crystal) replacement will be handled with a replacement, not a repair of the exterior coating. Please note that depending on the availability of parts, it may not be possible to accommodate this request.
Costs and duration may vary depending on the model, so please bring your watch and inquire at the store.
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Q
Is an Overhaul of the Watch Necessary?→Q
The time on my radio clock and solar clock is incorrect. Can I get assistance at the store?→Q
Please tell me what is necessary when requesting an overhaul, as well as the costs and time estimates.→Q
Can the rechargeable battery (secondary battery) of a solar watch be replaced? Please tell me the cost and duration.→Q
Can I request only the cleaning or polishing of the exterior?→Q
The Time Has Drifted Due to Magnetic Influence. Can You Assist Me?→Q
Can I purchase a band (genuine or third-party) individually?→Q
What is a Watch Overhaul?→Q
What Services Are Available on the Same Day?→Q
Can I Exchange the Band?→Q
Can the band size be adjusted?→Q
Can I Request Repairs Online?→Q
Can I send a watch to the store for repair requests?→Q
What is In-store Inspection Service?→Q
Do you accept products purchased from other stores?→Q
Do I need to make an appointment for repairs or size adjustments?→Q
Can I Replace the Battery?→Q
What products are eligible for repair?→Cookie Notice
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