Q
A
For limited models, the sales methods (first-come-first-served, lottery, pre-order, etc.) vary by product. Sales information will be announced via LINE and the website.
Please fill in the desired product name and model number, and contact us through the inquiry form.
Was this information helpful?
Q
Can I pay with credit cards or cash?→Q
Can you check the stock status at other stores?→Q
Where Can I Check for Temporary Closures and Regular Holidays at the Store?→Q
What payment methods are available?→Q
What is the service for creating your favorite watch?→Q
Can I Request Repairs at the Store?→Q
Can I return or exchange the product?→Q
Do You Need to Replace the Battery?→Q
Can I Check the Stock Status in Advance?→Q
Can I see a real model before its release?→Q
Can I order products that are not in stock at the store?→Q
Is an Appointment Required for Product Consultation or Fitting?→Q
Can I Use a Shopping Loan (Installment Payment)?→Q
I Have Lost My Warranty (Guarantee Card). Can It Be Reissued?→Q
Are there any events or experience programs?→Q
Are there any differences in products and services offered at the Tokyo store and the Osaka store?→Q
Is there a product catalog?→Q
Is there a dedicated parking lot?→Q
What is the contact phone number for the store?→Q
Is it possible to reserve a product?→Q
Please tell me the store hours.→Q
Can you wrap it as a gift?→Q
What brands do you carry?→Q
I would like to see the actual products listed on the homepage, is that possible?→Q
Can I Adjust the Size of a Watch Band?→Q
Can purchased items be delivered?→Q
Please tell me how to access the store.→Q
I Don't Know How to Choose a Watch→Q
What is Maintenance Service?→Q
What is the warranty period for purchased watches?→Q
Can I engrave anniversaries or names on my watch?→