If you contact us through the inquiry form, we may be able to assist with your inquiries prior to your arrival in Japan via email. Please feel free to reach out for more details.
Q
Can I reserve and secure products before arriving in Japan while living overseas?
A
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Other Q&A in よくあるご質問
Q
Where can I check for temporary closures and regular holidays of the store?→Q
Can I return or exchange the product?→Q
Can I Check the Stock Status in Advance?→Q
Can I see the actual model before its release?→Q
Can I order products that are not in stock at the store?→Q
How Can You Purchase Limited Models?→Q
Can I make a reservation for commemorative models or limited edition items?→Q
Is an Appointment Required for Product Consultation or Fitting?→Q
Do You Offer Tax-Free Services for Foreign Travelers?→Q
外国語での接客・お問い合わせは可能ですか？ / Do you offer foreign language service?→Q
Can I Use a Shopping Loan (Installment Payment)?→Q
「○○m防水」とはどういう意味ですか？どのような場面で使えますか？→Q
保証書（保証カード）を紛失してしまいました。再発行はできますか？→Q
シリアル番号はどこに記載されていますか？→Q
Are there any events or experience programs?→Q
Are there any differences in products and services offered at the Tokyo store and the Osaka store?→Q
Is there a product catalog?→Q
Is there a dedicated parking lot?→Q
What is the contact phone number for the store?→Q
Is it possible to reserve a product?→Q
Please tell me the store hours.→Q
Can you wrap it as a gift?→Q
What Payment Methods Are Available?→Q
What is the service for creating your own preferred watch?→Q
What brands do you carry?→Q
Can I Request Repairs at the Store?→Q
I would like to see the actual products listed on the homepage, is that possible?→Q
Can I Adjust the Size of a Watch Band?→Q
Can purchased items be delivered?→Q
Please tell me how to access the store.→Q
I Don't Know How to Choose a Watch→Q
What is Maintenance Service?→Q
Do You Need to Replace the Battery?→Q
What is the warranty period for purchased watches?→Q
Can I engrave anniversaries or names on my watch?→